Download Our Remote Support App
If you have been directed to this page for remote assistance, please perform the following steps.
- Click the download button above to download a small program required for us to remotely connect to your computer.
- Launch the downloaded program.
- Provide us with the 9-digit code displayed by the program.
When your remote support session ends, be sure to exit the program. This ensures your computer cannot be further accessed until you run the program again and provide us with a new 9-digit code.
About Our Remote Support Services
When we connect to your computer for a remote support session, we do so through a secure, encrypted connection. The code displayed by our remote software that you provide to us is required to establish the connection and can be used only one time. That means once we disconnect from a remote support session, we cannot reconnect to your computer without you running our remote software and providing us with a new code.
Unattended Remote Support
If you wish for us to provide maintenance to a computer or server while you are away or wish for us to have ongoing access to one or more of your computers for emergency work or routine maintenance, we can easily setup unattended remote support. That allows us to connect remotely at anytime to the computer(s) you authorize. You remain in full control and can disable or uninstall unattended remote support at any time.
Better yet, sign-up for our Managed IT Services and let us monitor, manage and support your computers.