Managed IT Services by Computer Dynamics, Inc.

What is Managed IT Services?

Managed IT Services by Computer Dynamics, Inc. are proactive IT services that give you the peace of mind knowing that our experienced IT professionals are regularly monitoring and managing the health, performance and security of your computers and technology resources. We proactively keep an eye on technology matters that are probably not on your radar.

We make sure that your computers are updated and running properly, protected from malware and backed up successfully. When we identify areas needing improvement or potential issues, we perform the necessary maintenance and remediation tasks remotely in a timely manner.

With traditional IT support services, computer problems usually go unnoticed until they hinder productivity or the computer becomes completely inoperable.  Only then is a call placed to the IT support team for help.  This type of business interruption often originates with an undetected problem that worsens over time until it causes the computer to fail or become unusable.  Our goal with Managed IT Services is to immediately identify potential issues and deploy the appropriate IT support services to prevent those issues from becoming problems that impact workflow or cause downtime.

Proactive Monitoring

We regularly monitor for conditions that require immediate attention or additional observation.  Following is a partial list of conditions we monitor for:

  • Excessive CPU load
  • Excessive memory usage
  • Excessive network bandwidth
  • Excessive CPU temperature
  • Excessive motherboard temperature
  • Low disk space
  • Low motherboard fan speed
  • Malware detected
  • Unsuccessful backup
  • Computer restart required to complete an update or software installation

Automated Maintenance

We automate maintenance tasks to ensure your computers are secure and performing at their best.  Some of the tasks that we automate include:

  • Critical updates
  • Security updates
  • Service packs
  • Feature updates
  • Driver updates
  • Office updates
  • Antivirus updates
  • System restore points
  • Routine system restarts

Beyond Computers

In addition to providing remote monitoring and management services for your computers, we can also monitor the online availability of any device on your network or the internet.

Just imagine discovering that:

  • your surveillance cameras stopped recording weeks ago and you need video documentation of an incident
  • your website is down and you’re wondering how long it’s been that way
  • a network printer used to print payroll checks has been down for days and you only realized it when it was time to print payroll checks

Our Managed IT Services would immediately identify these types of issues which would allow quick remediation.

Benefits

  • We take over the responsibility of managing your computers so you can stay focused on your business
  • Peace of mind knowing that experienced IT professionals are monitoring the health and well-being of your computers throughout each business day
  • Gain the insight, knowledge and experience of IT experts without the personnel costs
  • Proactive solutions
  • Fast remote support when needed
  • Automated maintenance to ensure optimal performance, security and stability
  • Monitored and managed antivirus protection (optional)
  • Monitored cloud backup (optional)
  • Remote access (optional) – we can provide secure remote access for employees to access their own office computers when working from home or out of the office

Still Not Convinced?

If you are not already convinced that our Managed IT Services can benefit your business, ask yourself these questions:

Is anyone regularly checking:

  • the antivirus software on each computer to ensure that it is up to date?
  • to ensure that each computer is being fully scanned for viruses on a regular basis?
  • the antivirus scan results for each computer to check for identified threats and whether manual intervention is needed?
  • each computer to determine if any new Windows updates are available?
  • each computer to determine if a restart is required for updates to be applied?
  • each computer for overheating problems?
  • each computer for low fan speed which could lead to overheating?
  • each computer for excessive CPU utilization?
  • each computer for excessive memory usage?
  • each computer for low disk space?
  • each computer for backup issues?
  • that the surveillance cameras are online and recording?
  • that the company website is up and running?
  • that other network devices of importance to your company are online and operational?

Can you answer YES to all of these questions?

WE CAN…  EVERY DAY…  for EVERY COMPUTER…  for EVERY CLIENT using our Managed IT Services.

Put Our Managed IT Services to Work for Your Business!

Tell us about your environment below and we’ll let you know how we can get started.

Managed IT Service Quote and Information Request

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