Managed IT Services

Managed IT Services by Computer Dynamics, Inc.

What are Managed IT Services?

Managed IT Services by Computer Dynamics, Inc. are proactive IT services that give you the peace of mind knowing that our experienced IT professionals are regularly monitoring and managing the health, performance and security of your computers and technology resources. We manage your technology so you can manage your business.

We make sure that your computers are updated and running properly, protected from malware and backed up successfully. When we identify areas needing improvement or potential issues, we perform the necessary maintenance and remediation tasks remotely in a timely manner.

Our goal with Managed IT Services is to immediately identify potential issues and deploy the appropriate IT support services to prevent those issues from becoming problems that impact workflow or cause downtime.

Our Managed IT Services Features

Remote Monitoring and Management

Our core service includes:

Proactive monitoring of health and performance
Automation of updates and routine maintenance tasks
Custom process automation to meet specific needs
Custom availability monitoring of any network or internet connected device (printers, websites, surveillance cameras, time clocks, etc.)
Fast remote access for management and remediation tasks or when you need us for support
Monthly reporting on overall health, alerts, tickets and automation activities

Managed Device Security

Our Managed Device Security reaches far beyond antivirus alone. No single defense can provide 100% protection 100% of the time. As such, we provide a layered approach to security consisting of multiple products which significantly exceeds the protection of stand-alone antivirus software. Our layered security includes managed antivirus, managed DNS protection, managed detection & response and offers the following:

Next generation antivirus protection
Protection against file-based and fileless script attacks
Blocks malicious JavaScript, VBScript, PowerShell, macros, and more
Defends against ransomware and other forms of malware
Blocks access to malicious websites, stopping 88% of known malware before it reaches your network
Website access filtering to meet your company policies or preferences if needed
Detects and eliminates persistent threats missed by stand-alone antivirus protection
Checks for potential exposures caused by open ports visible to the public internet

Our Managed Device Security has three primary goals: 1. to prevent malware, 2. to prevent breaches, 3. to prevent advanced persistent threats.

We regularly monitor all security services and provide monthly activity reporting.

Managed Cloud Backup

Helps protect your business from data loss due to hardware failures, malicious activity and other disasters. You’re not fully protected from these types of disasters unless you have an offsite backup of your data and our Managed Cloud Backup provides that offsite backup.

Our Managed Cloud Backup provides:

Backup software
Offsite cloud storage
Monitoring of your daily backup status
Action to remediate and restart basic backup failures
Monthly reporting of backup status

Customer Remote Access

Offers business continuity and productivity for those working from home or remotely by providing a secure method of logging into their work computers from another remote computer.

Our Customer Remote Access:

Provides secure remote access using two-factor authentication
Allows users to remotely control their computers as if onsite
Provides remote printing capability
Is more cost effective than other remote-access solutions

Benefits

We take over the responsibility of managing your computers so you can stay focused on your business
Peace of mind knowing that experienced IT professionals are monitoring the health and well-being of your computers throughout each business day
Layered approach to security for better protection
Proactive solutions
Fast remote access when needed for support or maintenance
Automated maintenance to ensure optimal performance, security and stability
Discounted hourly rate for other services
No long-term commitment

Frequently Asked Questions

Do I really need Managed IT Services?

Our typical client either doesn’t have the technical skills, time or desire to manage their computers as thoroughly and efficiently as we can.

Here are some questions to ask yourself. Is anyone regularly:

checking the antivirus software on each computer to ensure that it is up to date?
making to ensure that each computer is being fully scanned for viruses on a regular basis?
checking the antivirus scan results and alerts for each computer to check for identified threats and whether manual intervention is needed?
checking to see if any computers are attempting to access malicious websites?
checking to see if any computers have been exposed to advanced persistent threats?
checking each computer for excessive memory usage, low disk space and backup issues?
making sure that updates are being performed regularly and successfully?
check whether any computer must be restarted for software updates to be applied?

Can you answer YES to all of these questions?

WE CAN… EVERY DAY… for EVERY COMPUTER… for EVERY CLIENT using our Managed IT Services.

A computer person comes to our office every week to check on things. Isn’t that better than your Managed IT Services?

In a word, no. A weekly visit by a computer professional is not nearly as thorough nor cost effective as our Managed IT Services. Since our software is always monitoring your computers, we have much more insight about the health, performance and security of your computers than what can be observed from a single snapshot in time during a weekly visit.

With our software automation, we are able to automate many routine maintenance tasks to further reduce costs over traditional manual methods.

I have an in-house IT person. Could Managed IT Services still provide a benefit?

Absolutely! We always welcome the opportunity to work with in-house IT personnel to help enhance their efforts. We can monitor the health, performance and security of your computers and automatically provide your IT person with alerts that require attention.

We can also utilize our software automation to automate routine tasks to free up your IT personnel to work on projects to move your company forward.

Can I choose any combination of optional services?

Our Remote Monitoring and Management service is the core and foundation of our Managed IT Services. It is the only requirement to receiving any of our additional Managed IT Services options.

Why do you offer multiple layers of security protection?

We use a layered approach to security since no single antivirus product is 100% effective 100% of the time.

With antivirus only, your computers are allowed to access malicious websites and the antivirus software is totally responsible for the protection of your computers.

Our additional security layers prevent your computers from requesting access to known malicious websites. As a result, your computers are blocked from accessing 88% of known malicious websites before your antivirus software is called on to do its job.

Our security suite also looks for suspicious activity that may have evaded other defenses.

Multi-layered security provides greater protection since, if one layer misses a threat, there are additional layers to make the catch.

What is custom availability monitoring of any network or internet connected device?

We can perform availability monitoring of network and internet connected devices, such as printers, websites, surveillance cameras, time clocks, etc. When these monitored devices are offline and unavailable, we are alerted and can either take action where appropriate or notify you of the issue.

Why do we provide availability monitoring of network devices? Just imagine discovering that:

your surveillance cameras stopped recording weeks ago and you need video documentation of an incident
your website is down and you’re wondering how long it’s been that way
a network printer used to print payroll checks has been down for days and you only realized it when it was time to print payroll checks

Our Managed IT Services would immediately identify these types of issues to allow quick remediation.